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1.6

I wouldn’t advise anyone to ever shop at this Prattville, Alabama location. If I could, I would give them zero (0) stars, but I have to give them at least one (1) star to write a review.

Now, let’s see where we start. The manager is the world worst at customer service; she does not have the decency to talk to customers when something goes wrong with the product they have purchased. I purchased a set of king mattresses that basically shifted to one side and was causing pressure points for both my wife and I. They came out on 10/18/2016 to inspect the mattresses; I called on 10/26/2016 to inquire about the status of the inspection report.

I was told by an employee at their store that the young man still had the pictures on his phone and he was out on delivering furniture and that the manager had not looked at them. So I place a call to the corporate office because it had been over a week since the inspection. I even emailed pictures to the corporate office, only to be told lest than two hours later that the manager said my mattresses did not meet the requirement for replacing because they has not sunk in more than an inch and a half (1 ½ in). But the manager had not seen the pictures lest than two hours before and the young man with the pictures was not at the store.

I also had purchased an accent chair that the legs came off; they had someone to come out and fixed the legs, only for one the legs to broke off later. I called the furniture protection department on 12/02/2016 only to be told that they had received a bill for replacing the chair, when in fact the chair was only tightened up and never left my home. The young lady told me she would give me a call back later. She called me back on Tuesday, December 6, 2016 and advised me that I had been approved to exchange the chair but that the chair had been discontinued and that I would have to pick up a replacement chair, but if its value was more than my chair I would have to pay the difference.

So, I go to the store, tells the young man my purpose for being there, give him the PO number from the furniture protection department, he told me that he did not need the PO number and for me to look for a chair while he goes in the back to speak with management. My wife and I find a chair that was the closest one to the value of our chair but two (2) dollars more and was willing to pay the two (2) dollars difference. Afterward, the store employee informed me that management would have to approve that. We waited for about thirty (30) more minutes.

The young man came over to us, and said he didn’t have an answer for us and that he would call us after he get in touch with someone at the corporate office. Now the manager has not yet came out to speak a word to my wife or I after all this time and the young man had went in the office to speak with her several times about this matter. Even after being authorized to get a replacement chair I had to leave without one.

(And I wondered who billed the warranty department for the replacement chair I never got the first time). After I get my replacement chair, I will never darken the door of this Badcock Home Furniture at 1724 E Main Street Suite B Prattville, AL 36066-**** Arthur Moye 334-365-**** arthurmoye@***.com

Reason of review: Poor customer service.

Monetary Loss: $1300.

Preferred solution: Come pick up this no good mattress and give me my money back!.

Badcock Home Furniture Cons: Not willing to fix problem, Quaility of the product, No manager on site when requested.

Location: 1724 E Main St, Prattville, AL 36066, USA

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