Not resolved

I ordered a console (NEW BERN, NC) which was delivered on 8/17 with a broken door, I called the store and the new manager Camren stated that it would take 3 weeks to get a new door to me.I wrote on the paper that the delivery guys had left that I was not accepting the console in this condition.

They asked if they could leave it because it was so hot and the console was heavy. I went into the store on 9/12 to inquire about the door and Camren stated that it would be 6 wks before the door would be in. I asked him to schedule a pick up for the console or to tell me why noone contacted me.

He stated that he would not take the console back nor give me a new one..WORST CUSTOMER SERVICE EVER--PISSED BEYOND MEASURE AT THE SERVICE I HAVE RECEIVED FROM THIS COMPANY.

Review about: Cracked Glass Console.

I liked: Absolutely nothing.

I didn't like: Consumer service was very mediocre.

Review #917300 is a subjective opinion of a user.

1.0
Reliability
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Warranty
Staff
Reason of Review / Monetary Loss Damaged or defective / $426
Preferred solution Full refund

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