My name is Kimberly Smith I am the caregiver for Patrick and Nancy Marvin. Mr.
Marvin bought a wallsaver lift chair for his wife about a year ago. His wife lives, eats and sleeps in this chair. She cannot even get up to go to the bathroom without it. The remote control went out on 6/4/18.
Mr Patrick called the Badcock store in Salisbury, NC to let them know to order one ASAP. They told him it would be 2 weeks before it can be shipped to his house. Him and his son got it to work again, but only lasted 4 days and then it went out again. He then called the Salisbury store on 6/11/18 and told them to please get the remote here sooner, it was urgent.
They then told him there was nothing they could do. When my shift started on 6/12/18 and I walked in the house they both were miserable and got no sleep and she even urinated in the chair then I called the corporate office and talked to Maria in customer service. I explained to her how urgent it was to get this remote shipped ASAP. She said she would do whatever she could.
Mr. Patrick got a call from her the next, which was my day off and asked for the correct serial number and he gave it to her. I then called on 6/13/18 at 1:15 pm and asked to speck with Maria, was told she was in a meeting and asked for them to tell her to call me back. My shift was fixing to end and so I called her again at 2:45 pm and then I was told she was at lunch.
I then called the next day and asked to speck with a supervisor and then she got on the phone. By this time I was in tears seeing how much my client was suffering without her chair. I told them many times how urgent it was to get this remote to my client. Never got anything accomplished, just the run around.
My client has been a very loyal customer and has bought many items from your store in Salisbury,NC. I can promise he will never ever shop at Badcocks again. This is unacceptable and I will make sure this is will known how my clients were treated.
I will let everyone know not to ever buy from Badcocks if this is the way they treat the elderly. All I can say Is shame on you, what if this was your mom.
Product or Service Mentioned: Badcock Home Furniture Customer Care.
Reason of review: Poor customer service.
Preferred solution: My clients deserve an apology and be compensated for the way they have had to suffers..
I didn't like: Horrible customer service.