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2.2 Based on 62 reviews
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  • Customers like
    • Staff 3
    • Service 3
    • Staff knowledgeable and friendly 2
  • Customers don't like
    • Bad management 7
    • Not willing to fix problem 4
    • Unfriendly 2
Badcock Home Furniture - World worst at customer service!!!!
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I wouldn’t advise anyone to ever shop at this Prattville, Alabama location. If I could, I would give them zero (0) stars, but I have to give them at least one (1) star to write a review. Now, let’s see where we start. The manager is the world worst at customer service; she does not have the decency to talk to customers when something goes wrong with the product they have purchased. I purchased a set of king mattresses that basically shifted to... Read more

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I visited the store in Jefferson city, TN on Black Friday 11-25-16. I spoke to a rep. at length about purchasing a lift chair for my 87 year old mother. After lengthy discussion and operational review, I like the chair and asked the rep. about the return policy. It was a Christmas gift, therefore my mother would not see or be able to try the chair until minimally Christmas Day. He said at least 1 week after Christmas. We went to the counter and... Read more

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I need a working number in order to speak with someone. Phone number on web disconnected. My name, Carita White, tel -(828) 216-5744. Thanks

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Disgusted with management and sales reps. I have been waiting since July 2016 for bunkbed to be replace/repaired, here it is Dec 3rd 2016 and my child has been without a bed to sleep on! Im highly upset bc i was assured that i will get a new bed yesterday!!! No one was able to help until corperate step in for the 2nd time. I been a paying customer since 2011 and this is my second account with babcock! At this point i can say this is the worst... Read more

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I have had a great experience. while I am having a difficult time. They are nice understanding and willing to work with me

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I purchased a bed set from this store... bed, nightstand and dresser with mirror... it took 3 weeks to deliver, which was fine, but when they pulled it off the truck every thing was damaged. The delivery guys said they weren't able to deliver anything that day because who ever load the truck wasn't careful. Of course i got it shipped back to the store and was told they would return it next Tuesday... they will fix it and make it good as new...... Read more

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I purchased a bed set from this store... bed, nightstand and dresser with mirror... it took 3 weeks to deliver, which was fine, but when they pulled it off the truck every thing was damaged. The delivery guys said they weren't able to deliver anything that day because who ever load the truck wasn't careful. Of course i got it shipped back to the store and was told they would return it next Tuesday... they will fix it and make it good as new...... Read more

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Like Braddock stuff but some my furniture be show sign of peelings don't know if I buy furniture will just buy appliance! Read more

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It's just my husband and I, no children and no animals on furniture that we purchase on 5/31/11 for $3,157.29 Sofa, loveseat and a recliner. On 1/18/13 we purchased another recliner for $685 to match the set. Then the peeling or flaking began. I took the older recliner and it started flaking first. Babcock did replace this chair. Now the newer recliner is flaking along with the sofa and loveseat. This was not cheap furniture money wise. Most of... Read more

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The people who run this company. Could careless about what a consumer thinks . The best thing anyone can do is pay off your bill .and never go back... lesson one never put assmonkeys in charge of fixing anything . Lesson two. Some people should just work for in a jukeyard. The staff in these stores. Should have to take a class in how to treat other .... Or finish highschool

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