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2.1 Based on 55 reviews
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  • Customers like
    • Staff 3
    • Service 3
    • Staff knowledgeable and friendly 2
  • Customers don't like
    • Bad management 7
    • Poor fabric 2
    • Unfriendly 2
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Katie Boone in the Rocky Mount, NC Babcock store is a liar and doesn't follow up on things she promises to do to ensure customer satisfaction. When I bought my bedroom furniture Saturday, October 1st. I requested a 4pm delivery time. The store had a special going on where if you bought a certain amount of furniture, you could pick out $200 in accessories free. I picked out my accessories and Katie "forgot" to include them on my receipt. She said... Read more

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These are photos of set peeling I still owe 1000 on by time I've pd them off they'll be no good I've less than yr ,the store had replaced one recliner back in March I didn't want same since was peeling but was told I'd have to take same one which makes so sense since was defected but Brian store mgr told me Ashley was good brand they stand behind products wouldn't have trouble with this one.,

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How many times do I need to write a pissed off review to get some results from the worst store ever in new Bern nc with a manager named Camren. I have done this 2x already and haven't heard one word from this awful furniture store. How can he tell me the store has a ten day no return policy if I have a note stating that I did not accept the funiture in the condition it was. Their customer service is awful. I included pictures on my last... Read more

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i purchased a sofa with chaise attached. The sofa is peeling. i purchased a warranty with the sofa. It was just my luck that the warranty does not cover peeling sofas. And, no one can help me. i am still paying for a sofa that needs to be set on the side of the road, mark trash. the sofa peels some everyday. The set is not two years old yet. i paid over a thousand dollars for a sofa that last for about 16 months. there is nothing else... Read more

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I wished I would have read these reviews prior to our purchase, wouldn't have wasted my time! Too bad the help is so poorly trained, they do not know professionism or courtesy. We did notice the 4 times we were in the store that there was no other suckers but us in there. I called to doublecheck delivery date, the people acted like it was too much trouble. Asked me if we opened an account, I thought because we made a purchase, they put us in... Read more

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Badcock Home Furniture - Not A  trustworthy company/
1 of 4

I ordered a console (NEW BERN, NC) which was delivered on 8/17 with a broken door, I called the store and the new manager Camren stated that it would take 3 weeks to get a new door to me. I wrote on the paper that the delivery guys had left that I was not accepting the console in this condition. They asked if they could leave it because it was so hot and the console was heavy. I went into the store on 9/12 to inquire about the door and Camren... Read more

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Its been three week and i havent recieve my chairs to my dinett set.

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Thru the years we had purchased many things, 2 bedroom sets, 1 bunkbed,1 tv, 1 dryer with good quality. We also buy asectional bond leather that is peeling of like the snakes, went to the store and they told me that I have to run my a/c at 70/73 and they can't do anything for me.I paid more than $1000.00 and I asked the worker if the store can get someone to at least repair the sofa but he said theres nothing tgey can do.I can't bring guest to... Read more

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I've had a dryer needing repair for a month now and problem still has yet to be resolved. Not ever buying from them again. They don't take responsibility for the products they offer or extended warranty they offer.

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I had a great experience at the Cutler Bay location, a gentleman by the name of Miguel took care of my daughter & I. We were only there to look and we happen to purchase a bedroom set and he was great, he took care of all our needs and answered all out questions and concerns. Every one there was helpful and friendly. The delivery was also perfect. I would say if you ever need to purchase any furniture, Badcock is the place to go. I would highly... Read more

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